It’s important for us that you are completely satisfied with your purchase. 

If for any reason you do not absolutely love the item you ordered, we would like to offer a returns and exchanges service (only once per customer). Please do not cut the lace, make sure the wig is unaltered, unworn, unwashed, undamaged, and in original packaging within 7 days. 

Before shipping back, please email us firstly for the shipping address. Please don’t send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. We have all the right to refuse the package if you send it back without our permission.

Custom-made orders can't be exchanged and returned except for our mistakes.

Exchange Policy

1. Email lwigs@lwigs.com within 7 days after receiving your package to make an application for exchange. Emails received after 7 days will not be taken into consideration. 
2. Please email us with photos of the hair for our reference. We will reply with return instructions after confirming its inconsistency with our policies. 
3. We can offer a one-time exchange for items that have not been worn or tampered with. After we have received the returned package from you we will then ship the exchanged item.
4. For any price differences between the exchanged items, we will charge you extra or credit back the overcharge.
5. Please don't bother to send the box, you can pack the wig directly with the express bag.
6. The shipping fee of exchange would be paid by customers, PLEASE declare value $20 on the package, so we can receive the hair fluently, we will not pay for the tax of your higher value.

Rush Exchange

       1. You can place a new order and receive your refund when the original item arrives back.

       2. Place a new order online, we will prepare the new hair while waiting for the return. Your new hair will be shipped to you after it is finished.

       3. When we receive the returned product in original condition, we'll issue the refunds or store credit that has the delay.

Return Policy

1. Email lwigs@lwigs.com within 7 days after receiving your package to make an application for exchange. Emails received after 7 days will not be taken into consideration. 
2. Please email us with photos of the hair for our reference. We will reply with return instructions after confirming its inconsistency with our policies. 
3. We can offer a one-time exchange for items that have not been worn or tampered with. After we have received the returned package from you we will then ship the exchanged item.
4. Any packages posted without our consent will not be accepted. 
5. Please don't bother to send the box, you can pack the wig directly with the express bag.
6. The shipping fee of return would be paid by customers, PLEASE declare value $20 on the package, so we can receive the hair fluently, we will not pay for the tax of your higher value.
7. Please do not refuse to sign for your package. If you want to return your wig, please sign for your package first & email lwigs@lwigs.com for the return instructions.
8. The product must be in its original state. 
9. Can only accept DHL express, other express will make the package be held in the customs. No package, no refund. 
10. PLEASE let us know the waybill number of the returned package as soon as you send it so that we can track it.